Question 1

What is your return policy?

Accepted Answer

We guarantee high quality of our jewelry.
However if for any reason you are not satisfied with your purchase, we are happy to offer a full refund on products within 14 days from purchase. If you return any products, they must have their original packaging and have no signs of wear. This excludes special sale and non-refundable items. Unfortunately we can not offer a refund if it has been more than 14 days since your purchase.
 
If you receive a product from us that is damaged or defective, please contact us at info@theglowjewelry.com.

Question 2

What are return fees?

Accepted Answer

Glow Jewelry does not apply any return or restock fees. However return shipping cost is customer’s responsibility. Return shipping labels are not provided by Glow Jewelry. Your original shipping fee is not refundable. Orders outside of the USA may be a subject to duties and taxes. Customer is responsible for paying these fees.

Question 3

How do I begin return process?

Accepted Answer

To request a return, please email us at info@theglowjewelry.com with subject «Return» and member of our staff will get back to you asap.

Question 4

How soon will I receive a refund?

Accepted Answer

As soon as your request is confirmed, please ship your returned item back to us. You refund will be processed with 48 hours after we receive the item. 
 
If you have not received a refund yet, please contact your credit card company or bank, as it may take few business days before it is processed. If you have done the above and still have not received your refund, please contact us at info@theglowjewelry.com.

Question 5

What is your exchange policy?

Accepted Answer

We hope you are happy with your purchase. However if for any reason you are willing to exchange your item, please contact us at info@theglowjewelry.com with subject «Exchange». We will process your request ASAP. 
 
Exchange is only possible within 14 days after the purchase. If you are willing to exchange any products, they must have their original packaging and have no signs of wear.
 
Please note that shipping cost is customer’s responsibility. Return shipping labels are not provided by Glow Jewelry. Your original shipping fee is not refundable. Orders outside of the USA may by a subject to duties and taxes. Customer is responsible for paying these fees.

FAQ

Can I order a custom made piece of jewelry?

What materials do you use?

How to take care of my jewelry?

Do you offer repairs?

Shipping

Do you ship to other countries?

How long does shipping take?

Will I be charged any duties or importing fees?

Returns & Exchange

What is your return policy?

What are return fees?

How do I begin return process?

How soon will I receive a refund?

What is your exchange policy?