FAQ

Can I order a custom made piece of jewelry?

Yes, we would be happy to create a unique custom made piece of jewelry for you in your preferred colors and materials. If you would like to add engraving to make it even more personal we can do it for you. For any inquiries please do not hesitate to email us at glow.dancejewelry@gmail.com and we will be happy to assist for you.



What materials do you use?

Our earrings are made of 24K gold plated brass or rhodium plated brass and encrusted with glittering crystals from Swarovski®.



How can I get more information on colors?

We follow the latest trends of Swarovski color palette. Please check Swarovski Fancy Stones color palette provided to make sure you are choosing the color you need.



How to take care of my jewelry?

Each piece of jewelry requires gentle care. Keep your jewelry clean. Wipe it with soft cloth and store carefully in its pouch.



Do you offer repairs?

If you have a problem with your jewelry piece please contact us and we will try to resolve the issue. All repair issues will be reviewed on a case by case basis. Please email us at glow.dancejewelry@gmail.com with the piece(s) that needs repair and a photo of the issue, and we will be happy to assist you.



Shipping

Do you ship to other countries?

Yes, we ship worldwide. Shipping cost for international orders is: International orders (except Canada) - $38 for Standard shipping. Canada - $28 for Standard shipping. USA - $10 for Standard shipping.



How long does shipping take?

Once you place your order it is going to take 1-3 business days to be processed.* *Unless specified in the product description. ** You may experience unusually long shipping delays due to the COVID-19 pandemic, and standard shipping times may not apply. Standard shipping times: USA: 2-4 business days International: 6-10 business days



Will I be charged any duties or importing fees?

Please note that items shipped outside of the United States may be subject to import duties, taxes and/or charges. These duties are not included in the total cost of your order and are not covered or reimbursed through Glow Jewelry. Any additional charges for customs clearance is the responsibility of the recipient specified on the delivery address. We recommend checking with your country’s customs office to determine if any additional fees apply. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.



 

Returns & Exchange

What is your return policy?

We guarantee high quality of our jewelry. However if for any reason you are not satisfied with your purchase, we are happy to offer a full refund on products within 14 days from purchase. If you return any products, they must have their original packaging and have no signs of wear. This excludes special sale and non-refundable items. Unfortunately we can not offer a refund if it has been more than 14 days since your purchase. If you receive a product from us that is damaged or defective, please contact us at glow.dancejewelry@gmail.com.



What are return fees?

Glow Jewelry does not apply any return or restock fees. However return shipping cost is customer’s responsibility. Return shipping labels are not provided by Glow Jewelry. Your original shipping fee is not refundable. Orders outside of the USA may be a subject to duties and taxes. Customer is responsible for paying these fees.



How do I begin return process?

To request a return, please email us at glow.dancejewelry@gmail.com with subject «Return» and member of our staff will get back to you asap.



How soon will I receive a refund?

As soon as your request is confirmed, please ship your returned item back to us. You refund will be processed with 48 hours after we receive the item. If you have not received a refund yet, please contact your credit card company or bank, as it may take few business days before it is processed. If you have done the above and still have not received your refund, please contact us at glow.dancejewelry@gmail.com.



What is your exchange policy?

We hope you are happy with your purchase. However if for any reason you are willing to exchange your item, please contact us at glow.dancejewelry@gmail.com with subject «Exchange». We will process your request ASAP. Exchange is only possible within 14 days after the purchase. If you are willing to exchange any products, they must have their original packaging and have no signs of wear. Please note that shipping cost is customer’s responsibility. Return shipping labels are not provided by Glow Jewelry. Your original shipping fee is not refundable. Orders outside of the USA may by a subject to duties and taxes. Customer is responsible for paying these fees.